Help / FAQ

There is no minimum order.

Online orders are processed within 2-3 business days.

There is no minimum order.

Within 2-3 business days of placing an order you will receive conformation via email an appropriate tracking number and expected delivery date for your order. If you would like to track your order directly from UPS click here.

You can also contact UPS at 1-800-742-5877 or visit the UPS website at: www.ups.com.

You may not add to an existing order. You must place a separate order.

Pickup orders cannot be placed online. If you would like to place a pickup order please call 800-528-5599.

Order must be pre-paid with Pay Pal, Western Union or wire transfer.

There is a 6.25% state tax for all orders shipping to Massachusetts and all pickup orders.

Once the order is invoiced you may contact customer service and a copy can be emailed, faxed or mailed to you.

You can reorder an entire order. Login to your account, then go to the My Orders page under My Account. Click on the order number you wish to reorder, double check that you want to reorder that exact product and quantity, then click Reorder and continue the checkout process.

If you want to reorder only some items from a previous order, visit the My Catalog section under My Account. All items previously purchased online will be displayed, then just shop as you normally would.

 

If you have a question on any product, please call customer service at 800-528-5599 or contact us and we will respond as soon as possible.

One (1) gross = 144 pieces.

One (1) dozen = 12 pieces.

TU = tube.

Licensed items are for amusement sale only. If you have any questions regarding licensed items please call sales at 800-456-3456.

If you have a sales representative, please issue images through him/her. If you do not have a sales rep please email your request to info@rinovelty.com where your request will be reviewed for approval.  When requesting an image, please include your name, company, email, phone number and item number.

For destinations not included on the shipping map in the Shipping Times section, please call customer service for delivery and freight estimates.

Online orders are UPS Ground shipping only. Any express orders must be placed over the phone. 

Note: For Alaska, Hawaii, Puerto Rico and Virgin Islands orders please call.

We ship our products almost anywhere in the world. The actual cost of shipping depends on the weight and size of the boxes in your order. Duties and taxes are the responsibility of the customer when shipping to Canada and of the recipient when shipping to another country.

You can visit our web page and select the items you want. You can then select the shopping cart with your mouse and copy and paste it into an email or an MS Word document. Email a copy of the cart to info@rinovelty.com and customer service will reply with your total amount including shipping.

We accept wire transfers as a payment option, customers from overseas transfer money into our bank account and pre-pay the order before shipping. Please include a complete shipping address with contact information.

For All ordering methods: Online, Fax, Mail, Phone
All orders are shipped FOB from our Fall River, MA warehouse. Freight charges are based on package weight and destination. Over sized and dimensional sized boxes are subject to additional charges. Shipping charges are billed at actual. The following guidelines provide approximate shipping charges:

Minimum Shipping Charge is approximately $10.00

Approximate charge is 20% - 25% of order amount, but Freight charges are based on package weight and destination.

For approximate scheduled delivery of your order, please refer to our shipping map. For destinations not included on the map please call customer service for delivery and freight quotes.

On-line orders are UPS Ground shipping only. Any express orders must be placed over the phone.

If a product is out of stock, the item(s) will be noted on your packing slip with your shipped products

Note: For Alaska and Hawaii orders please call.

Orders placed online are not available for rush delivery. For rush delivery you must call 800-528-5599.  (Customer Service hours are M-F 8:30 am - 7 pm, Sat 8:30 am -1 pm EST)

We do not accept P.O. Boxes as valid shipping addresses.

Yes. In your account you may set up multiple shipping addresses for your orders to be shipped to.

All return/refund requests must be reported within 30 days from receipt of your order.

The most efficient and easiest way to process your return is through our online Return Materials Authorization (RMA) form.

On the Account Login Page, under My Account, click the link under Forgot Your Password? You will then be prompted to enter your email address and a privacy code, then submit the form.  A new temporary password will be sent to you within an hour.

You can view your order history for any order that you have placed with us online.  Login, go to My Account and choose My Orders.  All orders place online will be displayed, just click on the Order Number you'd like to review.  

Consumer accounts are for individuals, non-profits, educational organizations, medical offices and other businesses and groups using our products as giveaways, prizes and gifts.

You qualify as a wholesale customer if you are a redemption center, amusement park, museum, zoo, circus, entertainer or you sell our products.  If you set up a wholesale account you will be able to purchase items in half case and case quantities.

If you feel you have chosen the wrong account please email accounts@rinovelty.com.

On the Account Login Page, under My Account, click the link under Forgot Your Password? You will then be prompted to enter your email address and a privacy code, then submit the form.  A new temporary password will be sent to you within an hour.

Check all of your junk and spam emails. If you have received any emails from Rhode Island Novelty in these folders please add us to your safe sender list. If you still have not received your password, please email accounts@rinovelty.com.

Please email accounts@rinovelty.com and we will update the email/user name on your account.

If you are new customer please download our Credit Application. If you are an existing Rhode Island Novelty customer and have terms please email info@rinovelty.com and we will update your online account.